Wooden porch with yellow chairs in front of a safari tent, fence with

Policies

What to Know Before You Arrive

At Coastal Glamping at Tregantle Farm, your comfort and peace of mind are at the heart of everything we do. Our policies are designed to be fair, simple, and transparent, We encourage you to take a moment to review them so you can relax and fully enjoy the beauty of Cornwall from the moment you arrive.

Black and white illustration of a tent, depicting camping or outdoor recreation.

SMOKING:

All our rooms are non-smoking, as is the lodge itself, including all areas around the house. Also no candles or incense please. We can direct you to outdoor locations where you may smoke. If you smoke in your room there will be a $250 cleaning charge.


COMMUNICATIONS:

We offer phones with voice mail and free calling in all guest rooms and you are welcome to give our phone number as a contact point. Cellphone coverage inside is not reliable. We offer complimentary WiFi throughout the lodge.


Accessibility & baby equipment


• Travel cot available free of charge for small babies

• Guests must erect it themselves due to insurance

• Site is not fully accessible due to steps onto decks and kitchen areas (steps at Ebb & Flow and both safari tents)



MINIMUM STAY:

A two-night minimum stay is required for booking on-line. A three-night minimum stay is required for some holiday weekends.


CHECK-IN AND CHECK-OUT TIMES:

Check-in time is 4 PM to 9 PM. You can drop off luggage etc. earlier than 4 PM or arrive later than 9 PM - please just call ahead to let us know. Check-out time is 11 AM.


DEPOSITS:

When you book, a 50% deposit will be charged to your credit card.


CANCELLATIONS AND CHANGES:

If your travel plans change and you must cancel or change your reservation: Call or email us at least 14 days prior to your arrival date (60 days if the entire lodge is booked for the same event) for a cheerful refund of your deposit less a $20 service charge per room booked. If you call or email less than 14 days (or 60 days as noted above), not including the day of arrival, we will be pleased to use your deposit to confirm another stay for you (of at least the same duration) within 60 days of your planned arrival date.